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Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Call Centers For Dummies

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

What's the Secret?. To Providing a World-Class Customer Experience

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

It's All About Service. How to Lead Your People to Care for Your Customers

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Anticipate

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times

Indispensable. How To Become The Company That Your Customers Can't Live Without

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Take Their Breath Away. How Imaginative Service Creates Devoted Customers

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