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Спроси маму: Как общаться с клиентами и подтвердить правоту своей бизнес-идеи, если все кругом врут?
Transform Customer Experience
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The Customer Education Playbook
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Salesforce For Dummies
Digital Customer Service
Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World
Call Centers For Dummies
Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation
The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!
What's the Secret?. To Providing a World-Class Customer Experience
Service Design for Business. A Practical Guide to Optimizing the Customer Experience
Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!
The Business of Belonging
Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience
Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships
It's All About Service. How to Lead Your People to Care for Your Customers
Mastering Microsoft Dynamics 365 Implementations
The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice
Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship
